Refund and Cancellation Policy
Last updated: February 2026
This policy explains how cancellation and refund requests are handled for products and services purchased through the Platform.
1. Cancellation Window
Cancellation requests are considered only if made within 7 days of placing the order.
Cancellation may not be entertained once the order has been communicated to the seller/merchant and shipping has started or the product is already out for delivery.
In such cases, you may reject the product at the doorstep.
2. Non-Cancellable Items
TINZ does not accept cancellation.
Refund or replacement may still be considered if you establish that delivered product quality is unsatisfactory.
3. Damaged or Defective Products
For damaged or defective items, report to customer service within 7 days of receipt.
Requests are processed after the seller/merchant verifies the issue.
4. Product Not as Expected
If the received product is not as shown on the website or does not meet expectations, inform customer service within 7 days of receipt.
The customer service team will review and take an appropriate decision.
5. Warranty-Based Complaints and Refund Timeline
For products covered by manufacturer warranty, complaints should be directed to the manufacturer.
For approved refunds, processing may take up to 7 days.
Need Help With Refunds?
For cancellation and refund assistance, please reach out via our