Privacy Policy

We collect personal data when you use our Platform, services, or otherwise interact with us.

Collected data may include name, date of birth, address, mobile number, email, and identity/address proof details provided during registration or use.

With your consent, we may collect sensitive personal data such as bank account details, card/payment instrument details, or biometric information where required for specific features and permitted by law.

You may choose not to provide information by opting out of specific services or features.

We may track behaviour, preferences, and transaction-related data on our Platform and associated third-party partner platforms.

We use personal data to provide requested services and to support sellers and business partners in handling and fulfilling orders.

We may use personal data to improve user experience, resolve disputes, troubleshoot issues, provide service updates, conduct marketing research, and enforce applicable terms.

Where personal data is used for marketing, opt-out options are provided.

We may share personal data with group entities, affiliates, and corporate entities to provide access to products and services.

Data may also be shared with third parties such as sellers, logistics providers, payment partners, and other service providers where necessary for service delivery, legal compliance, fraud prevention, and enforcement purposes.

We may disclose personal or sensitive personal data to authorized government or law enforcement agencies when required by law or when reasonably necessary to enforce rights, respond to claims, or protect users and the public.

We adopt reasonable security practices and procedures to protect your personal data against unauthorized access, misuse, and loss.

Once data is in our possession, we follow internal security guidelines and use secure server practices.

Data transmission over the internet cannot be guaranteed as fully secure and involves inherent risks beyond our control.

Users are responsible for safeguarding their login credentials and password records.

You may request account deletion from your profile/settings or by writing to us using provided contact details.

We may delay or refuse deletion in the event of pending grievances, claims, pending shipments, or service dependencies.

After account deletion, access to the account is removed.

Personal data is retained only as long as required for intended purposes or applicable legal requirements.

We may retain certain data for fraud prevention, legal protection, or other legitimate purposes, including anonymized analytical and research use.

You may access, rectify, and update personal data using Platform features where available.

By using the Platform and providing information, you consent to collection, use, storage, disclosure, and processing as described in this policy.

If you provide personal data of others, you represent that you are authorized to do so and to permit our processing under this policy.

You may withdraw consent by writing to the Grievance Officer with subject line: Withdrawal of consent for processing personal data.

Withdrawal is not retrospective and may impact our ability to provide services requiring such information.

We may update this Privacy Policy to reflect changes in practices or legal requirements and may notify users of significant changes as required by law.

If you receive suspicious calls, emails, or messages asking for banking PIN/password or similar credentials while claiming to represent TINZ, do not share such information and report immediately to relevant law enforcement authorities.